Terms of Use

Last Updated: June 27, 2026

1. Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and CARSA ("we," "us" or "our"), concerning your access to and use of the CARSA mobile application and platform services (collectively, the "Application"). By accessing and using the Application, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not access or use the Application.

2. Eligibility and User Accounts

By using CARSA, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• All registration information you provide is true, accurate, current, and complete
• You maintain the accuracy and completeness of your account information at all times
• You are not prohibited by law from using CARSA

3. User Roles and Responsibilities

3.1 Customer

Customers use CARSA to request cargo transportation services. As a customer, you are responsible for:

• Providing accurate cargo details, dimensions, weight, and contents
• Specifying correct pickup and delivery addresses
• Ensuring cargo does not contain prohibited or illegal items
• Making timely payment for services rendered
• Complying with all applicable laws and regulations
• Treating drivers and company representatives with respect

3.2 Driver

Drivers provide cargo transportation services on the CARSA platform. As a driver, you are responsible for:

• Maintaining a valid driver's license and vehicle registration
• Keeping your vehicle in safe, roadworthy condition
• Providing accurate vehicle information and maintenance records
• Maintaining valid vehicle insurance coverage
• Complying with all traffic and transportation laws
• Handling cargo safely and securely
• Communicating professionally with customers
• Not transporting prohibited or illegal cargo
• Maintaining required permits and licenses for commercial transportation

3.3 Logistics Company

Logistics Companies provide fleet-based cargo transportation services. Companies are responsible for:

• Maintaining valid business registration and licenses
• Ensuring all drivers are properly verified and trained
• Maintaining comprehensive vehicle insurance
• Complying with all commercial transportation regulations
• Ensuring timely and safe cargo delivery
• Managing customer communications professionally
• Maintaining accurate records of all shipments and drivers

3.4 Fleet Manager

Fleet Managers oversee multiple vehicles and drivers. Fleet managers are responsible for:

• Verifying and managing driver credentials
• Maintaining vehicle maintenance and safety standards
• Monitoring driver compliance with platform rules
• Handling customer disputes and complaints
• Maintaining accurate fleet documentation

3.5 Verified Brand

Verified Brands are established companies with enhanced verification status. Verified Brands must:

• Provide comprehensive business documentation
• Maintain ongoing compliance with platform standards
• Uphold high standards of customer service
• Report any changes in business status or ownership

3.6 Admin

Administrators manage platform operations and user accounts. Admins have authority to:

• Verify and approve user applications
• Manage user accounts and permissions
• Investigate complaints and disputes
• Enforce platform rules and policies
• Access platform analytics and reporting tools

3.7 Super Admin

Super Administrators have ultimate authority over the CARSA platform. The current Super Admin is authorized under the email: reggykilawe@gmail.com. Super Admins have full authority to:

• Verify drivers, companies, fleet managers, and verified brands
• Approve or reject user applications
• Suspend or permanently delete user accounts
• Assign administrative roles and permissions
• Manage platform-wide settings and policies
• Access complete analytics and financial data
• Handle financial transactions and payment disputes
• Manage verification status for all user types
• Override standard platform rules when necessary
• Make final decisions on all disputes and complaints

4. Verification and Identity Checks

CARSA requires all users to undergo verification appropriate to their role:

• Customers must provide valid email and phone number
• Drivers must provide government-issued ID and valid driver's license
• Companies must provide business registration and ownership documentation
• Fleet Managers must provide proof of employment and credentials
• Verified Brands undergo enhanced background checks and business verification

Verification is mandatory. Unverified accounts have limited platform access. False or fraudulent verification documents will result in immediate account suspension and termination.

5. GPS Tracking and Location Services

The CARSA platform requires continuous GPS tracking during active deliveries. By using CARSA for any delivery, you agree to:

• Enable continuous GPS tracking on your device
• Allow real-time location sharing with customers and platform administrators
• Allow CARSA to store location history for compliance and safety purposes
• Acknowledge that location data is critical for route optimization and safety

Disabling GPS tracking or providing false location data violates these Terms and may result in account suspension.

6. Photography and Image Upload Requirements

CARSA requires users to upload photographs and images for verification and documentation purposes:

• Drivers must upload vehicle photos (front, back, sides, interior)
• All users must upload clear copies of identification documents
• Customers must upload photos of cargo before and after delivery
• Delivery proof requires photographic documentation

All uploaded images are encrypted and stored securely. Users grant CARSA a non-exclusive license to use images for platform operations, fraud prevention, and regulatory compliance.

7. Camera Usage Policy

Users may be required to enable camera functionality for:

• Real-time vehicle condition verification
• Live cargo photographic documentation
• Driver identification verification
• Proof of delivery photographic evidence

All camera usage is logged and stored for security purposes. Users understand and consent to camera monitoring during deliveries.

8. Payments and Bookings

8.1 Pricing

CARSA uses dynamic pricing algorithms, including AI-based estimates, to calculate transportation costs. Prices are based on distance, cargo weight and dimensions, vehicle type, and market demand. All prices are provided in the local currency specified by your region.

8.2 Payment Terms

• Customers must provide valid payment method before confirming a booking
• Payment is processed immediately upon successful delivery
• CARSA accepts credit cards, debit cards, and digital payment methods
• All payments are processed through secure, encrypted channels

8.3 Bookings

• Customers may book delivery services through the Application
• A booking is confirmed only after driver acceptance
• Customers must provide accurate pickup and delivery locations
• Customers must accurately describe all cargo details

8.4 Cancellations and Refunds

• Customers may cancel bookings up to 5 minutes after driver acceptance; full refund will be issued
• Cancellations after driver departure are subject to a 50% cancellation fee
• Drivers may cancel only in emergencies; cancellations may result in penalties
• Disputed charges must be reported within 48 hours of the transaction

9. Cargo Handling and Restrictions

9.1 General Cargo Requirements

Customers must accurately describe cargo contents, including:

• Item type and category
• Approximate weight and dimensions
• Any special handling requirements
• Fragility or sensitivity

9.2 Prohibited Cargo

The following items are strictly prohibited and may not be transported on CARSA:

• Illegal drugs or controlled substances
• Weapons, explosives, or ammunition
• Hazardous materials without proper documentation and certification
• Stolen or counterfeit goods
• Perishable items without refrigeration certification
• Biological or infectious materials
• Radiological or nuclear materials
• Items used for illegal purposes

9.3 Dangerous Goods

Dangerous goods require special certification and documentation. Drivers transporting dangerous goods must possess appropriate licenses and training. All dangerous goods must comply with national transportation regulations.

9.4 Driver Rights Regarding Cargo

• Drivers have the right to refuse cargo they believe is unsafe or illegal
• Drivers may open and inspect cargo contents to verify legality
• Drivers may refuse service if cargo descriptions are inaccurate
• Drivers may report suspected illegal cargo to authorities

10. Vehicle Requirements

All drivers must maintain vehicles that meet these standards:

• Valid registration and insurance coverage
• Safe, roadworthy mechanical condition
• No safety defects or recall issues
• Appropriate cargo carrying capacity for declared cargo
• Clean, professional appearance suitable for business use
• Compliance with all safety and emissions standards

11. Prohibited Activities

The following activities are strictly prohibited on CARSA:

• Transporting illegal cargo or contraband
• Providing false or fraudulent information during registration or verification
• Using CARSA for any illegal purpose or activity
• Harassing, threatening, or abusing other users
• Attempting to bypass security measures or verification processes
• Creating multiple accounts to circumvent rules or penalties
• Sharing account credentials or allowing unauthorized access
• Manipulating GPS data or providing false location information
• Collecting personal data from other users
• Attempting to defraud customers or other users
• Sabotaging or interfering with platform operations
• Spam, phishing, or other malicious communications
• Attempting to access restricted platform areas or admin functions

12. Intellectual Property Rights

Unless otherwise indicated, the Application and all its content (including software, designs, graphics, logos, text, and photos) are the exclusive property of CARSA. You may not reproduce, distribute, or use any CARSA intellectual property without explicit written permission.

13. Account Suspension and Termination

CARSA reserves the right to suspend or terminate user accounts for:

• Violation of these Terms of Use
• Providing false or fraudulent information
• Engaging in illegal activities
• Harassing or abusing other users
• Repeated payment failures or fraud
• Non-compliance with verification requirements
• Poor conduct ratings or multiple complaints
• Violation of cargo restrictions
• Endangering platform safety or security

Account suspension is typically temporary. Termination is permanent and results in loss of access to all CARSA services.

14. Limitation of Liability

CARSA is a technology platform that connects customers with cargo transportation providers. Transportation outcomes depend on third-party drivers and companies. While CARSA implements strict verification and safety measures, we cannot guarantee specific delivery outcomes, timing, or cargo safety.

To the fullest extent permitted by applicable law, CARSA, its owners, developers, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Application.

This includes, without limitation, damages resulting from:

• Your access to or use of the Application
• Reliance on any cargo estimates, pricing information, or predictions provided by AI analysis
• Driver misconduct, negligence, or theft
• Cargo loss, damage, or delay
• Errors, delays, interruptions, or loss of data
• Third-party actions or inactions

CARSA provides cargo transportation coordination only. Users remain responsible for:

• Ensuring cargo information is accurate and complete
• Verifying driver and company credentials
• Insuring valuable cargo through external insurance
• Complying with all laws and regulations

15. Disclaimer

The Application is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

Without limiting the foregoing, CARSA does not warrant or guarantee:

• That the Application will be uninterrupted, secure, or error-free
• The accuracy, completeness, or reliability of AI estimates and pricing information
• That use of the Application will result in on-time delivery or cargo safety
• That all drivers and companies have been thoroughly background-checked
• That specific cargo delivery outcomes will be achieved

AI cargo estimations are for informational purposes only. Actual cargo dimensions, weight, and costs may differ significantly from estimates.

16. Force Majeure

CARSA is not liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or environmental events
• Political unrest, war, or terrorism
• Pandemics or epidemics
• Government action or regulation
• Major infrastructure failure
• Power outages or internet service disruptions

17. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the United Republic of Tanzania, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the use of the Application shall be subject to the exclusive jurisdiction of the courts of Tanzania.

Continued use of the Application constitutes your acceptance of this consent.

18. Dispute Resolution

For disputes between users or involving CARSA:

• First attempt to resolve through direct communication between parties
• If unresolved, submit a formal complaint through the Application
• Platform administrators will investigate and attempt mediation
• Super Admin retains final authority on all disputes
• If necessary, disputes will be resolved through Tanzanian courts

19. Account Deletion

Users have the right to delete their CARSA account and associated data at any time.

If you still have access to the application, you can delete your account directly within the app by navigating to:

Profile → Account → Delete Account

If you cannot access the app, you may request account deletion by submitting the following form:

Account Deletion Request Form

Upon verification, we will process deletion requests within a reasonable timeframe in accordance with applicable laws. Historical transaction records may be retained for legal and accounting purposes.

20. Contact Us

If you have questions or comments about these terms, you may email us at:

📧 support@carsa.app

📧 reggykilawe@gmail.com (Super Admin)